Contact

What to include

None of the following is required, and a single line is a perfectly adequate opening. The more that can be addressed, however, the more substantive our first reply will be:

• The address of your existing website, where one exists. This is the single most useful item, as it allows us to review the position before replying.
• The nature of the problem, described in your own terms. Technical vocabulary is not expected.
• Whether access is retained to the hosting account, the domain registrar and the site administrator login. An answer of "not known" is common and entirely unremarkable.
• What the business does, and the town in which it operates.
• Any date by which the work must be completed.

Where a site is currently offline, note that in the subject line. Those inquiries are prioritized.